Text messaging has dominated the business communications scene for a long time. It is used in various applications, including meetings, information relays, and customer outreach.
But while business owners enjoy the benefits of text messages, some may forget about their legal responsibilities with the platform. Various regulatory agencies oversee organizations to ensure text message compliance.
If a firm violates any of these laws, the consequences are devastating.
So, what happens if you fail to use a text message archive app to record your conversations?
1. Regulatory and Legal Issues
Businesses cannot freely do what they wish with the information exchanged via any communication channel. Depending on the industry and jurisdiction, particular rules and regulations may exist to control the retention and archiving of business communications, including text messages.
Failure to meet these standards may result in legal penalties, fines, or other legal ramifications. Plus, these penalties may cause a tarnished reputation that could impact your relationship with stakeholders.
2. Loss of Vital Information
Text messaging is not just used to greet workers or relay casual data; companies also use this platform to disseminate valuable business-related information, such as client communications, agreements, or essential instructions.
Remember, texts can be easy to delete. Once they’re gone, you can’t get them back. If these messages are not captured or archived, there is a significant risk of losing critical data, leading to disputes, miscommunication, and missed opportunities.
3. Data Security and Privacy Concerns
Text messages are not the most secure network for relaying crucial business information. Many are not encrypted, which means hackers can intercept them.
If proper measures are not taken to ensure the security of these confidential and sensitive messages, you risk unauthorized access, breaches, and privacy violations.
4. Inability to Demonstrate Compliance
Specific industries are strict when it comes to message compliance:
- Financial Industry
- Healthcare
- Legal
- Government and public sector
- Telecommunications
Failure to capture and store text messages will give companies in these industries a hard time proving they adhere to various compliance rules and regulations.
Please note that compliance applies to all industries and is not exclusive to the abovementioned.
5. Reputational Damage
As mentioned, companies guilty of message non-compliance suffer from a tarnished image. Stakeholders – including customers, investors, and partners – may view the organization as unprofessional and unreliable, deterring them from interacting with the company.
Protect Your Text Messages with an Archive
Archives are helpful solutions to your text message compliance issues. They instantly record and keep all your company’s conversations in a secure database, allowing you to retrieve them anytime.
To help you start your responsible business communications journey, contact LeapXpert.